Privacy Policy

CleanHands ("we", "us") respects your privacy. This policy explains how we handle your personal data.

Data controller: CLEAN HANDS LTD, Company reg. No. (ЕИК) 208863014, registered address: Bulgaria, Burgas 8000, 15 Lyuben Karavelov St., floor 3, apt. 1.

1. Data We Collect

We collect only the data you provide when booking: name, phone number, email address, and service address.

We may collect the following categories of personal data: contact information (name, phone number, email address), service address, communication preferences, and any additional information you voluntarily provide when booking our services or contacting us.

2. Purpose of Collection

Your data is used solely for processing orders, communicating about services, and improving service quality.

Specifically, we use your data to: process and fulfill your service requests, communicate with you about appointments and services, respond to your inquiries and provide customer support, improve our services based on feedback, and comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on: (a) your consent when you provide your information, (b) the necessity to perform a contract with you (providing cleaning services), (c) our legitimate interests in operating and improving our business, and (d) compliance with legal obligations under Bulgarian and EU law.

4. Data Sharing

We do not sell or share your personal data with third parties, except when necessary to provide the service.

We do not sell your personal data. We may share information only with: service providers who assist in our operations (under strict confidentiality agreements), legal authorities when required by law, and professional advisors as necessary for business operations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship plus any legally required retention period. After this period, your data will be securely deleted or anonymized.

6. Cookies

Our website uses technical cookies necessary for it to function. With your consent we also use analytics cookies (Vercel Analytics) to see how the site is used and improve it — these are not loaded until you accept them, and we do not use advertising cookies. You can change your choice at any time by clearing your browser data for this site.

7. International Data Transfers

Our website is hosted on infrastructure provided by Vercel Inc., and we use Google services (e.g., Google Places API for reviews), which may process data on servers located outside the European Economic Area (EEA), including the United States. Where this occurs, such transfers are carried out under appropriate safeguards recognized by the GDPR, such as Standard Contractual Clauses.

8. Your Rights

You can request access to, correction, or deletion of your data at any time by contacting us.

Under the GDPR and Bulgarian data protection law, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data ("right to be forgotten"), restrict processing in certain circumstances, data portability, object to processing, and withdraw consent at any time. To exercise these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (Комисия за защита на личните данни, КЗЛД), address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, website: www.cpdp.bg, if you believe your data protection rights have been violated.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For privacy questions, contact us by phone or email.

CLEAN HANDS LTD
Company reg. No. (ЕИК): 208863014
Bulgaria, Burgas 8000, 15 Lyuben Karavelov St., floor 3, apt. 1
Phone: +359893759475
Email: cleanhandsbg@gmail.com

This privacy policy is governed by the laws of Bulgaria and the European Union, including the General Data Protection Regulation (GDPR).